Shipping Rates, Return Polices, Other Information

Internet orders are processed using Yahoo Secure Shopping Cart. We accept Visa, MasterCard, Discovery and PayPal for online orders.

1. When We Shipped:



2. In Store Pickup



3. Shipping Rates: Continential U.S., Alaska, Hawaii



4. Shipping Rates: Canada Rates & Info



5. Shipping Rates: Other Countries



6. After you place your order - Tracking number information - Order Not Received



7. Refunds, Returns, Exchanges, Gifts, Cancellations



8. How to Enable Cookies - Required to add multiple items to our shopping cart (note - most computers are already set to enable cookies, this is only if someone turned it off on your computer






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WHEN SHIPPED:

All orders ship within 24 hours (excluding Sundays, Holidays, large personalized orders and orders requiring contact before shipment).

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IN STORE PICKUP:

Want the convenience of your order being pulled and ready when you walk through our doors, no problem and no charge. Select in-store pickup when checking out. We can hold orders up to 7 days if your order is placed prior to November 30th. Between Nov 30th and Dec 22nd we can only hold orders for 3 days unless other arrangement are made. Contact us to make pickup arrangements between Dec 24th and April 1st.


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US SHIPPING RATES:

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IN STOCK ORDERS SHIP THE SAME OR NEXT DAY. (Excludes Sundays, Holidays, Orders needing contact before shipping)

** ALL SHIPPING TIMES PROVIDED ARE ESTIMATES ONLY **
Shipping times are not guaranteed but provided to help you select your best shipping options for your needs. They are simply estimates provided by USPS and our own experience. APO/FPO Please contact us for an estimated shipping rate.

FREE TRACKING NUMBERS are provided for all US shipping addresses. (Rates include Jan 2010 USPS increases)



** Contenental US Shipping Rates				** Alaska, Hawaii
Order Range	Ground *** 2-8 days	Priority Mail *** 1-3 days		Ground Mail
$  00.01 -   19.99	$    4.99	$    7.35		$    7.95
$  20.00 -   39.99	$    5.95	$    8.65		$    9.45
$  40.00 -   59.99	$    6.95	$    9.95		$  10.95
$  60.00 -   68.99	$    7.95	$  10.45		$  12.95
$  69.00 -   79.99	$    7.95/*Free	$  10.95		$  12.95
$  80.00 -   99.99	$    8.95/*Free	$  11.45		$  14.95
$100.00 - 125.99	$    9.95/*Free	$  11.95		$  16.95
$130.00 - 159.99	$  10.95/*Free	$  12.95		$  18.95
$160.00 - 199.99	$  11.95/*Free	$  13.95		$  20.95
$200.00+ (see ** remarks)	$  12.95/*Free	$  14.95 +		$  22.95
$210 or more	$  12.95/*Free	(see below)		(see below)



Over $200 Priority Mail, AK & HI will be calculated in the shopping cart (The Shipping Calculator is below your items in the shopping cart)

*FREE - CLICK HERE OR SEE OUR SPECIALS PAGE FOR FREE SHIPPING DETAILS

** OVERSIZE/OVERWEIGHT ITEMS: See item's page fore any additional shipping fees statements (Examples: 7 & 12 pc Wedding Sets, 13" or tall Nativity Sets, Extra Long Icicles

** PRIORITY MAIL NOTES: Some oversize/overweight orders may not be able to ship via PRIORITY mail.
Some large priority mail orders may require additional fees or be unable to ship via Priority mail due to the final weight - size of the packaging.
If either of these are the case we will contact you before processing your order.

*** SHIPPING TIMES - ALLOW ADDITIONAL DELIVERY TIME DURING THE HOLIDAYS - See below for estimated times between Thanksgiving and Jan 1.

USPS PRIORITY MAIL - Priority Mail orders are processed before all other orders.
Normally takes 1-3 business days during non-Holidays.
After Dec 1st allow up to 5 days.
After Dec 15th allow up to 10 days.

USPS GROUND SHIPPING
Normally takes 2-7 business days during non-holidays.
After Thanksgiving allow up to 4 weeks.


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CANADA SHIPPING INFORMATION:


When processing your order - please choose Canada Ground Estimate or Canada Priority Estimate in the shipping methods options.

All amounts are in US Dollars only.
International taxes and duties are not included. Any Canadian customs tax and duties required are the customer's responsibility.



Canada Estimated Shipping Rates (**See notes below)
Order Range	Ground	Priority Mail
$ 00.01 - 19.99	$   6.95	$  20.00
$ 20.00 - 39.99	$   9.00	$  21.50
$ 40.00 - 59.99	$  12.00	$  23.00
$ 60.00 - 79.99	$  14.00	$  24.00
$ 80.00 - 99.99	$  16.00	$  25.00
$100.00 - 129.99	$  18.00	$  26.00
$130.00 - 159.99	$  20.00	$  27.00
$160.00 - 199.99	$  23.00	$  28.00
$200.00 or more	$  25.00	$  29.00



BLOWN GLASS ORNAMENTS MUST SHIP VIA PRIORITY MAIL TO CANADA TO REDUCE BREAKAGE POSSIBILITIES

**Our rates for Canada are based on estimated weights for most orders within the total order amount. If additional shipping fees are required due to the final weight or size of the order we will contact you about the additional required shipping costs before processing your order

Estimated Shipping Times Ground Shipping normally takes 9-20 days during non-holidays. Priority Mail normally takes 6-10 days during non-holidays. Due to various times at customs, shipping times may vary considerably.


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SHIPPING TO OTHER COUNTRIES:


Please email us your order and we will email you a shipping quote. Include the Quantity, Item#, Brief description, Price per item.

Quotes are in US Dollars only. International taxes and duties are not included. Tax and duties are the customer's responsibility.


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More Useful Information





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Return - Exchange - Cancellation Policies

Your customer satisfaction is important to us. We will honor any reasonable request for a refund or exchange within our terms outlined below.

Shipping and Handling Charges are NOT refundable, except in cases where it is our error.

We can only offer a refund/exchange if we can verify the order originated from our store.

Our contact information and returns address is noted at the bottom of this section.

REFUNDS: (Also see specific policies below)
All refunds are processed using the original form of payment (if paid by credit card we will issue a credit to the original credit card number, etc). Orders paid by check will be refunded by check once we can verify the original payment cleared our bank – normally the next statement date. If you received the item as a gift see the gifts policies below concerning store credits.

SPECIFIC POLICIES:

DAMAGES/DEFECTS/WRONG ITEM SHIPPED: (14 days from date received)
We take great pride in checking all items before shipping, including for accuracy, defects of material, and safely packaging your purchase for transport. However if something slips through unnoticed - Please contact us within 14 days. We will gladly offer a replacement or a refund (including all shipping and handling fees) where our error or negligence is at fault. If an item is returned please see the returns policy below. For type of refund details see our refund policy above.

RETURNS/EXCHANGES: (30 days from the date received, in most cases)
Your customer satisfaction is important to us and we understand purchases are sometimes made in advance for gifts and circumstances change. Please contact us within 30 days from the date received if the item you ordered does not fit your needs. We will discuss your options for a refund, store credit or exchange credit at that time depending on the circumstances. Shipping and handling fees are not refundable except where our error or negligence is at fault. For returns read all terms set forth below. For type of refund details see our refund policy above.

Any requests after 30 days will be reviewed on a case by case basis. We DO NOT accept any request for returns/exchanges after 90 days from the original date received.

Please contact us before returning any items.

All items returned MUST be received by us in their original condition and original individual packaging (if we provided a gift box it must be returned with the item).

The cost of returning items and insuring items returned is the customer’s responsibility, except when it is our error and pre-approved by us, we are not responsible for damages occurred in transit back to our facility. Returns/exchanges will be processed on the date we received and inspected the items returned.

GIFTS - ITEMS RECEIVED AS A GIFT:
If your item was a gift please provide the receipt number and/or senders name so we can verify the item originated from our store and the date the item was originally received. Received date means the date received at the address we shipped it to per the original order. We can only offer a credit/exchange if we can verify the item was originally purchased at our store. In these cases, we can offer a store credit versus a credit to the senders account. Any damages occurred after the order was received by the original recipient are not our responsibility. The terms and conditions are the same as noted above under damages/defects or returns/exchanges.

CANCELLATIONS:
Any orders cancelled after the merchandise has been shipped will be refunded AFTER the merchandise has been received by our facility and inspected. Shipping and Handling fees are not refundable.

RESTOCKING FEES:
In rare cases, as special orders, a 10% re-stocking fee may apply.

Mail all returns to:
Christmas in Prescott
Returns Dept
1235 Willow Creek Rd
Prescott, AZ 86301
(928) 776-1669


Email: customerservice@christmasinprescott.com


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Frequently Asked Questions:

AFTER YOU PLACE YOUR ORDER

You will receive an initial automatic copy of your order immediately after placing it.

You will receive a 2nd email confirmation from us that we received your order with an expected shipping date.

You will receive a 3rd email confirming your order was shipped along with any tracking numbers



TRACKING NUMBER INFORMATION

If your order includes a tracking number - you will receive that information with your shipping confirmation email.

USPS tracking numbers provide the date we processed it for shipping, the date it reached the Phoenix, Arizona central facility, then the date it arrived at your local facility scheduled for delivery to your PO Box or street address.

If you have not received your order please look up your tracking number (if provided) to see it's status. If it shows delivered, please check with your local post office or postal carrier. If you did not receive or can not locate your tracking number please contact us and allow 24 hours for us to locate that information. If you need assistance using the USPS website to find your order status we will gladly assist you in that process or look it up for you.


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How to Enable Cookies

REQUIRED TO ADD MULITPLE ITEMS TO OUR SHOPPING CART

Most computers have cookies enabled. If you have disabled cookies or set your privacy in internet explorer to HIGH then you will need to temporarily change these settings.


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