Christmas in Prescott Shipping, Returns, Cancellations

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  1. When We Shipped:


  2. In Store Pickup


  3. Shipping Rates: Continental U.S., AK, HI, PR, US Virgin Islands


  4. International Orders - Australia, Belgium, Canada, Denmark, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Puerto Rico, Switzerland, United Kingdom


  5. After you place your order - Tracking number information - Order Not Received


  6. RETURNS/REFUNDS: Refunds, Returns, Exchanges, Gifts, Cancellations


  7. How to Enable Cookies - Required to add multiple items to our shopping cart (note - most computers are already set to enable cookies, this is only if someone turned it off on your computer







    1. WHEN SHIPPED:

      All orders ship within 24 hours (excluding Sundays, Holidays, large personalized orders and orders requiring contact before shipment).




      IN STORE PICKUP:

      Want the convenience of your order being pulled and ready when you walk through our doors, no problem and no charge. Select in-store pickup when checking out. We can hold orders up to 7 days if your order is placed prior to November 30th. Between Nov 30th and Dec 22nd we can only hold orders for 3 days unless other arrangement are made. Contact us to make pickup arrangements between Dec 24th and April 1st.




      US SHIPPING RATES:


      IN STOCK ORDERS SHIP THE SAME OR NEXT DAY. (Excludes Sundays, Holidays, Orders needing contact before shipping)

      ** ALL SHIPPING TIMES PROVIDED ARE ESTIMATES ONLY **
      Shipping times are not guaranteed but provided to help you select your best shipping options for your needs. They are simply estimates provided by USPS and our own experience. APO/FPO Please contact us for an estimated shipping rate.

      FREE TRACKING NUMBERS are provided for all shipments.

      * Denotes Current Special - CLICK FOR DETAILS or see Shipping Specials - Top of left hand menu


      Continental US Shipping Rates
      ** See Oversized/Overweight Notes Below
      Alaska, Hawaii, PR, VI
      ** See Oversize/Overweight
      Order Range Ground
      2-9 days
      Priority Mail
      *** 2-4 days
      Ground Mail Priority Mail
      *** 3-5 days
       $  00.01 -   14.99  $    4.95  $    6.95  $    7.45  $    9.95
       $  15.00 -   19.99  $    5.45  $    7.45  $    7.95  $  10.45
       $  20.00 -   29.99  $    5.95  $    7.95  $    8.45  $  10.95
       $  30.00 -   34.99  $    6.45  $    8.45  $    9.45  $  11.45
       $  35.00 -   39.99  $    6.75  $    8.75  $    8.95  $  11.95
       $  40.00 -   49.99  $    6.95  $    8.95  $    9.95  $  12.45
       $  50.00 -   54.99  $    7.45  $    9.45  $  10.45  $  12.95
       $  55.00 -   59.99  $    7.95  $  9.95  $  10.95  $  13.45
       $  60.00 -   64.99  $    8.45  $  10.35  $  11.45  $  13.95
       $  65.00 -   69.99  $    8.55  $  10.55  $  11.95  $  14.45
       $  70.00 -   79.99  $    8.75  $  10.75  $  12.45  $  14.95
       $  79.00 -   94.99  $   9.35/ *Free  $  10.95/ *5.95  $  12.95/ *7.95  $  15.45/ *10.45
       $  95.00 -   99.99  $   9.45/ *Free  $  11.45/ *6.45  $  13.45/ *8.45  $  15.95/ *10.95
       $  100.00 -   129.99  $  10.35/ *Free  $  12.35/ *7.35  $  14.95/ *9.95  $  17.95/ *12.95
       $  130.00 -   159.99  $  10.95/ *Free  $  13.95/ *8.95  $  16.45/ *11.45  $  18.45/ *13.45
       $  160.00 -   199.99  $  11.95/ *Free  $  14.95/ *9.95  $  17.45/ *12.45  $  20.95/ *15.95
       $  200.00 -   249.99  $  13.45/ *Free  $  16.45/ *11.45  $  18.45/ *13.45  $  21.95/ *16.95
       $  250.00 -   299.99  $  14.95/ *Free  $  18.45/ *13.45  $  20.45/ *15.45  $  22.95/ *17.95
      $ 300 or more  $  15.95/ *Free (see below) (see below) (see below)


      * Denotes Current Special - CLICK FOR DETAILS or see Shipping Specials - Top of left hand menu


      Over $300 Priority Mail, AK, HI, VI, PR will be calculated in the shopping cart (The Shipping Calculator is below your items in the shopping cart)

      ** OVERSIZE/OVERWEIGHT ITEMS: Examples: 7 & 12 pc Wedding Sets, 13" or tall Nativity Sets, Extra Long Icicles may require extra shipping charges when mutiple oversize/overweight items are ordered.

      *** PRIORITY MAIL NOTES: Some oversize/overweight orders may not be able to ship via PRIORITY mail.

      Some large priority mail orders may require additional fees or be unable to ship via Priority mail due to the final weight - size of the packaging.
      If either of these are the case we will contact you before processing your order.

      USPS PRIORITY MAIL - Priority Mail orders are processed before all other orders.
      Normally takes 1-3 business days during non-Holidays.
      After Dec 1st allow up to 5 days.
      After Dec 15th allow up to 10 days.

      USPS GROUND SHIPPING
      Normally takes 2-7 business days during non-holidays.
      After Thanksgiving allow up to 4 weeks.




      INTERNATIONAL ORDERS:
      (Please read all info below before ordering)


      ALL PRICES/QUOTES ARE IN US DOLLARS

      CUSTOMS FEES & TAXES ARE THE CUSTOMER'S RESPONSIBILITY. THEY ARE DUE UPON DELIVERY. Sorry we are unable to provide those figures for you.

      We only ship to: Australia, Belgium, Canada, Denmark, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Puerto Rico, Switzerland, United Kingdom at this time.

      RATES: Non-US Rates are calculated during checkout (See below).

      Rates are ESTIMATES ONLY - rates are calculated higher than we expect for credit card pre-approval just in case heavier items are ordered.

      WHAT WE CHARGE We charge our actual cost of shipping plus $3.00 - $5.00 for packaging and handling depending on the final size of the shipping container and special requirements. (See adjustments below)

      ADJUSTMENTS: (see examples below)

      NOT ENOUGH ESTIMATED: We will contact you before shipping if additional shipping fees are required.

      TOO MUCH ESTIMATED: We will adjust any shipping fees before processing the final payment. (Paypal customers will be refunded any over charge)

      You MUST PROVIDE A CONTACT PHONE NUMBER during checkout for customs regulations.

      REFUNDS/EXCHANGES: Canada - see US Refunds/Exchanges below. Other countries - due to the inability to track the order, confirm receipt and high cost of shipping, we often are unable to provide an exchange and/or refund. We take special precautions when shipping internationally especially with our more fragile items. We will consider your circumstances before deciding.

      ******* ESTIMATE EXAMPLES ********



      Below is the expected actual charge by USPS including our shipping & handling fees. See Over Estimates/Under Estimates above.

      Below are actual charges to give an idea of actual costs.

      Canada
      1 - Glass Ornament - $12.00 Ground & $21.00 Priority Mail
      1 - Moose Nativity - $27.00 Ground & $36.00 Priority Mail


      Most Other Countries
      1 - Glass Ornament $19.00 Ground & $44.00 Priority Mail
      1 - Moose Nativity - $36.00 Ground & $56.00 Priority Mail


      Orders with a total package weight of 4 pounds or more must ship via Priority Mail. Total Package size - regardless of final weight - may require additional fees too.




      RETURNS - EXCHANGES - CANCELLATIONS


      US & Canada - read below. All other countries see our international shipping section above.

      General Notes:

      * Your customer satisfaction is important to us. We will honor any reasonable request for a refund or exchange within our terms outlined below.

      * We can only offer a refund/exchange if we can verify the order originated from our store.

      * Our contact information and returns address is noted at the bottom of this section.

      * Generally we have a 30 day no questions asked return policy and no returns after 90 days. See policy details & restrictions below.

      * IMPORTANT - If you received FREE SHIPPING on your order - See Refunds and adjustment to refunds (below).



      REFUNDS & ADJUSTMENTS TO REFUNDS: What & How we issue refunds
              * Original Form of Payment
              * Cost of Returning Items
              * "FREE SHIPPING" On Original Order Adjustment
              * Re-stocking Fees (special & bulk orders only)
              * When Processed


      Cancel an Order

      30 DAYS or less - Damaged/Defective/Wrong Item

      30 DAYS or less - Other Returns

      31-90 Days

      91+ days

      Gifts - Refunds for other than sender.


      RETURNS SHIPPING ADDRESS & EMAIL ADDRESS




      REFUNDS AND ADJUSTMENTS TO REFUNDS:
      ORIGINAL FORM OF PAYMENT
      All refunds are processed using the original form of payment (if paid by credit card we will issue a credit to the original credit card number, etc). Orders paid by check will be refunded by check once we can verify the original payment cleared our bank – normally the next statement date. If you received the item as a gift see the gifts policies below concerning store credits.
      COST OF RETURNING ITEM(S):
      The cost of returning items and insuring (optional) items returned is the customer’s responsibility, ** except for defects & when it is our error and pre-approved by us **. We are not responsible for damages occurred in transit back to our facility. Returns/exchanges will be inspected and refunds processed within 48 hours of our receipt of the merchandise (excluding Sundays).
      FREE SHIPPING ON ORIGINAL ORDER
      Free shipping specials are based on your order total after discounts and refunds. If your final total, after returns, falls below the specified amount, we reserve the right to reduce any refunds by the normal shipping fees based on the total we shipped to your address. (We will assess each situation based on order history, quantity of items returned, etc).
      RESTOCKING FEES:
      If a re-stocking fee was part of the original agreement for a special order or bulk order, these fees will reduce the final refund amount. (These are the fees charged to us to return excessive inventory to the manufacturer/vendor)
      WHEN PROCESSED:
      All returns are processed within 48 hours of our receiving the merchandise. (excluding Sundays).

      CANCELLATIONS:
      Cancel an order BEFORE it shipsContact us ASAP. Business houses (8 am – 7 pm Arizona Time) contact us by phone preferably at (928) 776-1669, otherwise contact us by email at customerservice@christmasinprescott.com. Once you have received a shipment confirmation your order may have been picked up already or during the holidays it may be difficult to locate your order due to the volume of packages waiting to be picked up.
      Cancel an order AFTER it ships. In most cases you may refuse any delivery as long as you have not opened the package. Your delivery person makes the final determination. Write “refused” on the label and bring to your post office or give to your delivery person. These will be treated as a 30 days or less return (see below).

      DAMAGES/DEFECTS/WRONG ITEM:(30 days or less from date received)
      We take great pride in checking all items before shipping, including for accuracy, defects of material, and safely packaging your purchase for transport. However if something slips through unnoticed - Please contact us within 30 days. We will gladly offer a replacement or a refund (including all shipping and handling fees) where we missed a defect or in any other way our error/negligence is at fault.

      EMAIL PICTURES *** We prefer an email with pictures of the defect/damage versus returning an item. Email pictures to customerservice@christmasinprescott.com - include defect or damaged item received in the subject line. Include your name plus either your order # or shipping address, so we can locate your order in our system.

      RETURNS/EXCHANGES (30 Days or Less) :
      Your customer satisfaction is important to us and we understand purchases are sometimes made in advance for gifts and circumstances change or the color/style does not work as hoped. Except for damages/defects (see above) any items may be returned within 30 days from the date received. No contact with us is required within 30 days (except for damages/defects.)

      Also see What we refund, How, Orders with "free shipping" on original order (top of this section).

      RETURNS/EXCHANGES (31-90 Days) :
      Contact us before returning any items. We consider each order on a case by case bases after 30 days.

      Also see What we refund, How, Orders with "free shipping" on original order (top of this section).

      RETURNS/EXCHANGES (90+ Days):
      We DO NOT accept any request for returns/exchanges after 90 days from the original date received. Items returned after 90 days are held for no more than 30 days until the customer provides the resource for returning the item to them. After 30 days we consider the item abandoned and we reserve the right to put the item into our inventory without any further contact/action.





      GIFTS - ITEMS RECEIVED AS A GIFT:
      The terms and conditions are the same as all other orders EXCEPT:

      1) Gift - applies only when the name/address listed as the ship to name/address (when different than the bill to name/address).

      2) We are only responsible for damages occurring between our store and the ship to address. Please inspect the item(s) before shipping to another location.

      3) Upon request we will provide a store credit or mail a check for returns versus crediting the original form of payment.



      RETURNS ADDRESS - CONTACT INFO

      READ OUR RETURN POLICIES BEFORE RETURNING ANY ITEM(S)

      DO NOT ship damaged/defective items back to us unless we specify to return it (if possible send a picture by email)

      Email: customerservice@christmasinprescott.com

      ADDRESS:

      Include: Contact/Order info: name, address, phone #, email address, order # (if available)

      Reason (no reason is required when under 30 days, simply "for credit" will do, any notes help us though. Also note if you spoke to someone)

      Christmas in Prescott
      Returns Dept
      1235 Willow Creek Rd
      Prescott, AZ 86301
      (928) 776-1669









      Frequently Asked Questions:

      AFTER YOU PLACE YOUR ORDER

      You will receive an initial automatic copy of your order immediately after placing it.

      You will receive a 2nd email confirmation from us that we received your order with an expected shipping date.

      You will receive a 3rd email confirming your order was shipped along with any tracking numbers



      TRACKING NUMBER INFORMATION

      If your order includes a tracking number - you will receive that information with your shipping confirmation email.

      USPS tracking numbers provide the date we processed it for shipping, the date it reached the Phoenix, Arizona central facility, then the date it arrived at your local facility scheduled for delivery to your PO Box or street address.

      If you have not received your order please look up your tracking number (if provided) to see it's status. If it shows delivered, please check with your local post office or postal carrier. If you did not receive or can not locate your tracking number please contact us and allow 24 hours for us to locate that information. If you need assistance using the USPS website to find your order status we will gladly assist you in that process or look it up for you.






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